Returns and Withdrawal
Through our returns portal, you can return items that you ordered in our online shop to us free of charge within 14 days. Simply enter your order number and your email address and print out your return label yourself.
You can find answers to frequently asked questions in our FAQ section. If you have any further questions, please feel free to use our contact form.
Make a Return
Would you like to return an item? You can register your return yourself via our returns portal within 14 days of purchase – regardless of whether you have already received your order or not. There, you will receive your free return label directly and can send off your return quickly and easily.
Notify Statutory Withdrawal
If you wish to exercise your statutory right of withdrawal, you can declare your withdrawal using the form below. After reviewing your information, we will provide you with further details about the process. Please note that the items must be returned to us within 14 days after declaring the withdrawal.
Return or Cancellation?
Returns & Refunds
Would you like to return an item? You can register your return yourself within 14 days of purchase via our returns portal – regardless of whether you have already received your order or not. There you will receive your free return label directly and can send off your return quickly and easily.
Right of withdrawal
If you would like to exercise your statutory right of withdrawal, you can declare your withdrawal using the form below. After reviewing your information, we will provide you with further details about the process. Please note that the items must be returned to us within 14 days of declaring the withdrawal.
Withdrawal Form
Do you have any further questions?
You can find answers to frequently asked questions in our FAQ section.
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