Accessibility Information
Below we explain how our digital offering on kleinewolke.com can be used by people with impairments and disabilities and in which areas we will continue to improve accessibility.
Applicable requirements
In Germany, the requirements for the accessibility of services arise from the Accessibility Strengthening Act (BFSG) and the associated ordinance. The aim is to provide digital offerings in such a way that they can be found, accessed, and used by people with disabilities in the generally customary manner, without particular difficulty and, in principle, without outside assistance.
Description of the service
kleinewolke.com is an online shop in which products are offered for sale. Products can be found via navigation and search. We provide information about products in text, image, and video form.
During the ordering process, products can be placed in the shopping cart, delivery and payment details can be entered, and the order can be completed. In addition, we provide information on shipping, returns, and customer service.
Ways to use our services
It is important to us that as many people as possible can use kleinewolke.com with as few barriers as possible. In the design and further development of our site, we follow the Web Content Accessibility Guidelines (WCAG) 2.2, conformance level AA.
Status of compatibility: According to our current internal assessment, our online shop is partially accessible. We are continuously working to identify and reduce barriers.
Perceivability
We ensure that content remains usable even when displayed in an enlarged format and that information is not conveyed exclusively through color. Where appropriate, images and graphic content are provided with text alternatives so that assistive technologies can capture the content.
Operability
We are working to ensure that key functions (navigation, search, shopping cart, forms in checkout) can also be operated using a keyboard and that keyboard focus remains understandable. Interactive elements should be sufficiently large and easy to reach.
Understandability
We strive to provide clear, understandable texts, consistent labels, and navigation that is easy to follow. Error messages and instructions in forms should be designed to support users when making corrections.
Robustness
Our goal is compatibility with common browsers as well as assistive technologies (e.g. screen readers). To achieve this, we take recognized technical standards into account and regularly review key user journeys.
Alternative ways of use
If you encounter barriers when using kleinewolke.com or need support with the ordering process, we will be happy to assist you (e.g. with product selection, ordering, or returns) through our contact channels.
Feedback and reporting barriers
Feedback is important to us. If you notice barriers or experience problems when using the site, please contact us with a brief description and - if possible - the affected page (link/URL) and the device/browser you are using.
Contact
Kleine Wolke Textilgesellschaft mbH & Co. KG
Herzogin-Cecilie-Allee 16/18
28217 Bremen
Germany
Telephone: +49 (0) 421 / 62 61 – 0
Email: info@kleinewolke.com
Preparation and review of this information
This information is reviewed and updated in the event of significant changes to the online shop and on a regular basis.
Responsible market surveillance authority
The responsible authority is the Joint Market Surveillance Authority of the Federal States for the Accessibility of Products and Services (MLBF).
Carl-Miller-Str. 6, 39112 Magdeburg
Telephone: +49 391 567 6970
Email: MLBF@ms.sachsen-anhalt.de
Status: 28.12.2025