Accessibility Information
Below, we explain how our digital offering on kleinewolke.com can be used by people with impairments and disabilities and where we are continuing to improve accessibility.
Applicable Requirements
In Germany, the accessibility requirements for services are set out in the Accessibility Strengthening Act (BFSG) and the associated ordinance. The aim is to provide digital offerings in such a way that people with disabilities can find, access, and use them in the generally usual manner, without particular difficulty and, in principle, without outside assistance.
Description Of The Service
kleinewolke.com is an online shop in which products are offered for sale. Products can be found via navigation and search. We provide product information in text, image, and video format.
During the ordering process, products can be added to the shopping cart, delivery and payment details can be entered, and the order can be completed. We also provide information on shipping, returns, and customer service.
How Our Services Can Be Used
It is important to us that as many people as possible can use kleinewolke.com with as few barriers as possible. In our design and ongoing development, we follow the Web Content Accessibility Guidelines (WCAG) 2.2, conformance level AA.
Accessibility status: According to our current internal assessment, our online shop is partially accessible. We are continuously working to identify and reduce barriers.
Perceivability
We make sure that content remains usable even when enlarged and that information is not conveyed exclusively through color. Images and graphic content are provided with text alternatives where appropriate so that assistive technologies can capture the content.
Operability
We are working to ensure that key functions (navigation, search, shopping cart, forms during checkout) can also be operated using a keyboard and that the keyboard focus remains clear and understandable. Interactive elements should be sufficiently large and easy to reach.
Understandability
We strive to provide clear, understandable texts, consistent labels, and intuitive navigation. Error messages and notes in forms should be designed to support users when making corrections.
Robustness
Our goal is compatibility with common browsers and assistive technologies (e.g. screen readers). To achieve this, we take recognized technical standards into account and regularly review key user journeys.
Alternative Ways To Use Our Services
If you encounter barriers when using kleinewolke.com or need support during the ordering process, we will be happy to help you via our contact channels (e.g. with product selection, ordering, or returns).
Feedback And Reporting Barriers
Your feedback is important to us. If you notice any barriers or experience problems while using the site, please contact us with a brief description and, if possible, the page concerned (link/URL) and the device/browser you are using.
Contact
Kleine Wolke Textile Company mbH & Co. KG
Herzogin-Cecilie-Allee 16/18
28217 Bremen
Germany
Phone: +49 (0) 421 / 62 61 – 0
Email: info@kleinewolke.com
Creation And Review Of This Information
This information is reviewed and updated regularly as well as whenever significant changes are made to the online shop.
Responsible Market Surveillance Authority
The responsible authority is the Federal States' Market Surveillance Authority for the Accessibility of Products and Services (MLBF).
Carl-Miller-Str. 6, 39112 Magdeburg
Phone: +49 391 567 6970
Email: MLBF@ms.sachsen-anhalt.de
Status: 28/12/2025